What Is a Virtual PBX?
A virtual PBX system is simply an updated version of the traditional private branch exchange phone systems commonly used in business offices. Traditionally, a PBX system involved a lot of wires and hardware in order to run efficiently. But the advancement of technology has allowed for the improvement of business phone systems, which has resulted in a virtual phone service or virtual PBX. This type of system is beneficial for small businesses who don’t have the capital to invest in a large phone system or who don’t have the business needs for an elaborate telecommunications network.
How a Virtual PBX Is Organized
This phone system has no wires or hardware that needs to be connected to within the office. The network has a host, often called hosted PBX, and all of the telecommunication aspects of the phone system are handled through the host. All of the maintenance is handled by the host, so the cost of a virtual system is much cheaper than a traditional system.The host is often off-site in a larger facility. If a problem does arise with the phone system, there is no need to hire technicians to handle the problem or wait for hours for a technician to visit your business and fix the problem. Most hosts will have their own crew who know how to handle problems competently, and all you have to do is report a problem with your virtual PBX and wait for a solution.
How It Works
So how does this system work if there are no wires and hardware used to route the calls? Just because it’s virtual doesn’t mean you are unable to receive the same features of traditional phone setups. When you sign up for a virtual PBX number, your assigned number will ring to the hosting service. Depending on the plan you’ve purchased, your call may be answered by an auto attendant that then redirects the caller to the number you’ve specified.The company does not provide you with a new system. Instead, you use your current phone system with the virtual private branch exchange. This keeps you from having to invest in a larger network or having to learn a new system. The phone number assigned to your business is usually activated immediately, so you won’t need to wait days for a technician to visit your office and hook up your lines.
The Benefits of a Virtual System
Using a virtual PBX system allows you to reroute calls to your office phone, mobile phone, or home phone without the caller knowing. It helps to project a professional image for small or one man operation businesses that need to build credibility with clients. Since the system is hosted by a larger facility, your callers will always receive an answer instead of a busy signal.If necessary, you can even have the calls rerouted to voicemail so you can return calls after hearing what the client needs. There are a number of options available for small businesses. Researching virtual PBX systems can help you improve your credibility and save you money.